Support Team Online

Get in Touch

Have a question, issue, or partnership proposal? Our team responds within a few hours — usually faster. We speak English, Finnish, and German.

Avg. response < 4 hours
Support available 24 / 7
EN · FI · DE
Email
[email protected]
General inquiries & support
Business & Partnerships
[email protected]
Press, integrations & partnerships
Phone
+35 8 586 001 570
Mon – Fri, 09:00 – 18:00 EET
Headquarters
Olympiaranta 1
00140 Helsinki, Finland

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Common Questions
How quickly will I get a response?

Our average first response time is under 4 hours during business hours (09:00–18:00 EET, Mon–Fri). Urgent issues are often answered within 30 minutes via Telegram.

I have a billing issue — what do I do?

Select "Billing & Subscriptions" in the subject dropdown and include your wallet address. We'll verify on-chain and resolve within 1 business day.

Can I report a security vulnerability?

Yes — select "Security Report" and we treat these as highest priority. For critical issues please also email [email protected] directly.

Do you offer a public API or white-label solution?

We're working on a public API. Select "Partnership / Integration" to be added to the early-access list.